0344 811 5284

Contact Us

We are always happy to hear from you, and can answer any queries you may have about an individual car, or help search the stock available to find the one that is right for you

Please call us on the number above, or alternatively you can email us by clicking here

Alternatively please visit us at:

Car Select (Coventry)
800 Old Church Road
Coventry
CV6 7BF
Sat Nav: CV6 7PD

Car Select (Birmingham)
100 Churchbridge
Oldbury
Birmingham
B69 2AS

Click here to view a map and directions.

How to voice your concern

We take pride in the service we offer to our customers and our number one priority is to provide you with the highest level of customer service. If there is a problem please let us know - we'll try to provide a solution as quickly as possible.

You can tell us about your concern in writing or by phone. You can call us on 0800 3161131 between 9am and 6pm Monday to Friday, excluding bank holidays.

If you'd prefer to write to us, you should send your letter to us at:

Either:
Customer Services Manager
Car Select (Coventry)
800, Old Church Road
Coventry
CV6 7BF
Or:
Customer Services Manager
Car Select (Birmingham)
100, Churchbridge
Oldbury
Birmingham
B69 2AS

When you contact us, please provide us with the following information:

We will confirm receipt of your concern and keep in contact with you until our enquiries have been completed.

Our Service Promise

When you contact us about a concern, we will try and resolve it by the end of the next business day. If we are unable to do this, we will:

What to do if you are still dissatisfied

Let us know as soon as possible if you remain unhappy

If you have cause to complain you can contact us by phone on 0800 3161131 , by email at usedcars@lexautolease.co.uk , or write to us at the address below.

Customer Services Manager
800, Old Church Road
Coventry
CV6 7BF

They will review your concern and arrange for a reply to be sent to you. They will aim to provide a full response within 10 working days. In certain situations further investigation may be required, if so you will be advised of this and kept informed of the progress. The reply will outline your concern and the company's considered response and explain the next steps you can take if an acceptable solution is not agreed.

The Financial Ombudsman Service

The Financial Ombudsman Service can consider your concern if it relates to an agreement or activity regulated by the Consumer Credit Act 1974 (provided that you are not a limited company, large business, charity or trust). We will tell you if the Financial Ombudsman Service will be unable to consider your case.

The Financial Ombudsman Service provides consumers with a free, independent service for resolving disputes. Please remember that they will normally only consider your concern after you've been through our own procedures.

If you want to write to them, their address is:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

You can telephone on: 0800 023 4567
E-mail enquiries to: financial-ombudsman.org.uk
Visit their website on: www.financial-ombudsman.org.uk

The Finance & Leasing Association

The Finance & Leasing Association also offers a free, independent service for resolving disputes. If you are not eligible for the Financial Ombudsman Service, for example if you are a limited company, you can write to them setting out your concern. Initially they will raise your concern with a senior official of the company and then offer an arbitrated service if the concern cannot be resolved.

If you want to write to them, their address is:

The Compliance Manager

Finance & Leasing Association
Imperial House
15-19 Kingsway
London
WCB 6UN

Please talk to us first

We are able to resolve most concerns we receive, so we hope you will always feel able to contact us first.

Also, please remember that the Financial Ombudsman Service or Financial & Leasing Association will usually only consider your concern once you've tried and failed to resolve it with us.